Last Updated: September 2026

At Era Elegance, we aim to provide a smooth, reliable, and convenient delivery experience for all our customers across Pakistan.

1. Shipping Availability

We currently deliver Era Elegance products to customers across Pakistan through reliable courier and delivery services.

Delivery availability may vary depending on the customer’s location.

2. Free Shipping

Free shipping is available on orders of ₨3,999 or more.

Orders below ₨3,999 may be subject to applicable delivery charges, which will be displayed during checkout where applicable.

3. Delivery Time

Orders are normally processed and dispatched after order confirmation.

Estimated delivery time may vary depending on your location and courier service availability.

Delivery may generally take approximately 2–5 business days, although remote areas may require additional time.

Please note that delivery times are estimates and are not guaranteed.

4. Order Confirmation

For Cash on Delivery orders, we may contact you by phone to confirm your order before dispatch.

For Bank Transfer orders, the order may be processed after payment confirmation.

Please ensure that your contact information and shipping address are accurate when placing your order.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full Name
• Phone Number
• House/Street Address
• City
• Province
• Any relevant delivery instructions

Era Elegance is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

6. Courier Delays

Once an order has been handed over to the courier, delivery is handled by the courier company.

Delays may occur due to:

• Weather conditions
• Public holidays
• High order volumes
• Remote locations
• Incorrect address or phone number
• Unforeseen courier or logistical issues

We will make reasonable efforts to assist customers in case of delivery delays.

7. Failed Delivery

If a courier attempts delivery and the customer is unavailable, the courier may make another delivery attempt or contact the customer.

If an order cannot be delivered because of an incorrect address, unreachable phone number, or repeated unsuccessful delivery attempts, the order may be returned to Era Elegance.

Additional shipping charges may apply if the customer requests the order to be shipped again.

8. Order Tracking

Where tracking information is available, customers may receive tracking details through their provided contact information.

Customers can use the tracking information to follow the status of their shipment through the relevant courier service.

9. Damaged Package

If your package appears damaged when delivered, please contact Era Elegance as soon as possible.

We may request photographs or other information regarding the package and product so that we can investigate the issue and provide an appropriate solution.

10. Wrong or Missing Product

If you receive an incorrect or missing product, please contact us as soon as possible after receiving your order.

Please provide your order details and any requested photographs so that we can investigate and assist you.

11. Changes to Shipping Policy

Era Elegance reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Era Elegance
Email: info@eraelegance.com
Phone: +92 329 6208 588
Website: eraelegance.com
Location: Pakistan

We are happy to assist you with your order and delivery-related questions.